Privacy Policy
Reputation360
A quick note about your privacy
At Reputation360, we believe your privacy is paramount. We have built our reputation management and negative link suppression services on the foundation of protecting your information. Unlike many digital marketing companies, we do not sell, rent, or lease your personal data to third parties for profit. This Privacy Policy explains how we collect, use, protect, and manage your information when you visit our website at https://www.thereputation360.com (the "Site") and use our Online Reputation Management services (our "Services").
1. About Reputation360
Reputation360 is an Online Reputation Management company headquartered in India and operating across the United States, Canada, and Australia. With over 7 years of hands-on experience, we specialize in:
- Online Reputation Management (ORM) - helping individuals and brands take control of how they are perceived online
- Negative Link Suppression - reducing the visibility of harmful, misleading, or outdated content
- Content Strategy and Digital Marketing - building credible, resilient, and lasting reputations
- SEO and Branding Services - enhancing positive search results and strengthening brand visibility
This Privacy Policy applies to our website, all associated subdomains, mobile applications, customer portals, and all services we provide (collectively, the "Services"). By accessing or using our Site and Services, you acknowledge that you have read and understood this Privacy Policy.
2. What Information We Collect
A. Information you provide directly
When you interact with Reputation360, you may voluntarily provide personal information, including:
- Account registration: name, email address, phone number, company or business name, and account credentials
- Service inquiries: details about your reputation concerns, content you want managed or suppressed, business objectives, and target markets
- Contact forms and surveys: information submitted through website contact forms, consultation requests, feedback forms, or surveys
- Payment information: billing address, payment method details, and invoice information (processed securely through third-party payment processors - we do not store full credit card numbers)
- Service content: URLs, social media profiles, review platforms, search keywords, and other details related to your Online Reputation Management needs
B. Information collected automatically
When you use our Site, we automatically collect certain technical and usage information:
- Device and browser information: IP address, browser type and version, operating system, device type, and device identifiers
- Usage data: pages visited, time spent on each page, referral sources, links clicked, search queries, and user interactions with our Services
- Location information: general geographic location (country or region) based on IP address, but not precise GPS location unless explicitly permitted
- Cookies and tracking: data collected through cookies, pixels, web beacons, and similar tracking technologies (detailed in Section 7)
C. Information from third parties
To deliver our services effectively, we may collect or receive information from:
- Search engines and indexing services: publicly available search results, cached pages, and indexed content relevant to monitoring your reputation
- Public records and data brokers: publicly accessible information from government records, business directories, and public databases
- Social media platforms: publicly available information from social networks (when you authorize us or as publicly indexed)
- Review platforms and forums: public reviews, comments, and discussions relevant to your brand monitoring
- Analytics and advertising partners: Google Analytics, advertising networks, and other analytics providers
- Referral partners: partner agencies, resellers, or affiliates who refer clients to us
3. How We Use Your Information
Reputation360 uses your information for the following business purposes:
- Service delivery: monitoring your online reputation, managing search results, suppressing negative content, creating positive brand content, and tracking campaign progress
- Account management: processing payments, sending invoices, managing your account, and providing access to client dashboards and reporting tools
- Customer communication: responding to inquiries, providing customer support, sending service updates, campaign reports, and periodic progress reviews
- Marketing and outreach: sending promotional materials, industry insights, service announcements, and newsletters (you can opt out anytime)
- Analytics and improvement: analyzing usage patterns to improve website functionality, refine our Services, and enhance user experience
- Compliance and legal: complying with legal obligations, enforcing our Terms of Service, preventing fraud, and protecting against illegal activities
- Reputation monitoring: conducting ongoing scans of the internet (search results, social media, review sites, news articles, forums) to track mentions and identify threats to your reputation
5. Your Data Rights and Choices
Depending on your location, you have various rights regarding your personal information. Reputation360 extends these rights to all users, regardless of jurisdiction:
A. Right to access
You have the right to request and obtain a copy of all personal information we hold about you, including how we collect, use, and share it.
B. Right to correct
You can request that we correct, update, or amend any inaccurate or incomplete personal information we have about you. You can update your account information directly through your client portal.
C. Right to delete
You have the right to request deletion (erasure) of your personal information, subject to certain exceptions (for example, if we need to retain it for legal compliance or to provide ongoing services).
D. Right to opt out
You can opt out of:
- Marketing emails and promotional communications
- Personalized advertising and interest-based targeting
- Cookie-based tracking (though some site functionality may be affected)
- Certain analytics activities
E. Right to restrict or object
You can request that we restrict how we process your data or object to processing based on legitimate interests.
F. Right to data portability
You have the right to receive a portable copy of your personal information in a structured, commonly used, machine-readable format.
G. How to exercise your rights
To exercise any of these rights, please contact us at:
Email: hello@thereputation360.com
Website: https://www.thereputation360.com
We will respond to your request within 30 days (or as required by applicable law). For security purposes, we may verify your identity before processing your request.
H. Region-specific rights
United States (CCPA / CPRA)
California and other U.S. state residents have rights under CCPA, CPRA, and similar state laws. We respect all applicable U.S. privacy laws and provide the rights outlined above.
Canada (PIPEDA)
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to access, correct, and request deletion of your information.
Australia (Privacy Act)
Under the Australian Privacy Act 1988, you have the right to access and correct your information. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
6. Data Security
We implement comprehensive security measures to protect your information from unauthorized access, loss, alteration, or disclosure:
Technical safeguards
- SSL/TLS encryption for all data in transit
- AES 256-bit encryption for sensitive stored data
- Firewalls, intrusion detection systems, and data loss prevention
- Regular security patches and software updates
- Secure authentication mechanisms and multi-factor authentication options
Administrative safeguards
- Strict access controls and role-based permissions
- Background checks and security vetting for employees
- Regular security and privacy training for staff
- Confidentiality agreements and data protection policies
Physical safeguards
- Secure data centers with controlled access
- Secure destruction of physical media containing personal data
- Clean desk policies and secure storage for sensitive materials
Important disclaimer
While we use industry-standard security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, though we maintain reasonable precautions. If you believe your information has been compromised, please contact us immediately at security@thereputation360.com.
8. Third-Party Websites and Links
Our Site may contain links to third-party websites, applications, and services that we do not control. This Privacy Policy applies only to information collected through our Site. We are not responsible for the privacy practices of third-party sites. We encourage you to review their privacy policies before providing any information.
9. Children's Privacy
Our Services are intended for individuals aged 18 and older. We do not knowingly collect personal information from children under 13 (or under 16 in some jurisdictions). If we discover that a child has provided information to us, we will promptly delete such information and terminate the child's account. If you are aware of a child providing information, please contact us immediately.
10. International Data Transfers
Reputation360 is headquartered in India and operates internationally. Your information may be transferred to, stored in, and processed in India and other countries, which may have different data protection laws than your home country. By using our Services, you consent to the transfer of your information to these jurisdictions and acknowledge that data may be subject to lawful disclosure requests by government authorities.
11. Data Retention
We retain your personal information for as long as necessary to provide our Services, fulfill your requests, comply with legal obligations, resolve disputes, and enforce our agreements. Typically:
- Active accounts: we retain your information for the duration of your account and as long as needed to provide Services
- Closed accounts: we may retain certain information for up to 7 years for backup, archival, legal, or accounting purposes
- Marketing data: we retain marketing preferences until you opt out, then delete after 2 years
- Legal obligations: we may retain information as required by law (for example, for tax purposes)
12. Policy Changes
Reputation360 may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes via email or by posting a notice on our Site. The posted policy will show the date of the most recent revision. Your continued use of our Services following policy changes constitutes your acceptance of the updated Privacy Policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices:
Reputation360
Email: hello@thereputation360.com
Website: https://www.thereputation360.com
Response time: We aim to respond to all privacy inquiries within 5-7 business days. For data access or deletion requests, we will respond within 30 days or as required by applicable law.
© 2026 Reputation360. All rights reserved. This Privacy Policy is confidential and proprietary. Unauthorized reproduction or distribution is prohibited.
Contact us for other enquiries.